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APPROACH
Identify
15 June – 15 July: Initiation and planning session
Collect
1 July – 26 August: Various initiatives to source and listen to the voices of our customers, stakeholders, employees and workforce (coaches, umpires, officials and volunteer administrators).
Validate
31 July – 4 September: Data synthesis and handover of insights to the Panel.
Assess
21 August – 11 September: Panel holds independent interviews and undertakes assessment of the insights collated through the previous phases to form recommendations.
Recommend
End of October: The Panel develops its final report and submits it to the sport.
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